CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE - N-4040-0003

Khobar, Saudi Arabia After Sales Services 23 October 2023

Job Description

To provide helpful information, answering questions, and responding to customer concerns and act as a front line of support for customers by ensuring that customers are satisfied with products, services, and features.

Responsibilities & Duties

• Address customer issues and resolve them in a timely and efficient manner
• Ensure that all valid customer concerns are being dealt with immediately
• Take ownership of the customer’s problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made
• Listen to customers’ concerns, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Interact with customers on a variety of channels such as phone, email, and portals if any
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• Maintain a positive attitude and calmly respond to customers’ complaints
• Open new customer accounts
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
• Perform other job related projects and/or assignments that he/she might be asked to do by his/her direct supervisor/manager for special assistance that are often not mentioned in this job description as they arise under specific circumstances

 

Desired Experience:

• 2 years of experience